Business Transformation class
Business transformation is a change management strategy that can be defined as any shift, realignment, or fundamental change in business operations. The aim is to make changes to processes, people, or systems (technology) to better align the company with its business strategy and vision.
Drivers of Business Transformation
- Technology change
- Efficiency drive
- Cost reduction
- Lack of business growth
- Merger or acquisition
- New business leadership
- Low customer satisfaction
- Rising customer expectations
- Political climate
What is Business Process
A business process is a set of tasks that directly or indirectly help your business provide the products/services to the customer. Processes are the core of any business. Everyday productivity of employees and long-term growth of the business is determined by how well you have managed your business processes.

Customer Journey e.g –
- Customer Onboarding
- Bereavement
- Bank Reconciliation
- Lending
Common Business Process Challenges
•Challenges are classified mainly into three different levels.
•Strategic Level
–No process defined
–Different opinions or mindsets
–Lack of control or governance
–Missing customer satisfaction
•Technical Level
–communication gap between strategic and technical levels
–Lack of common or standard practice
–Complex process identification
–Failure of life cycle management
•Operational Level
–Lack of integration and collaboration
–Implementing the right product functionality
Technical Process Challenges

Business Process Improvement Areas
- Reduce overall process completion time
- Improve the quality of the output
- Identify wasted efforts
- Reduce the friction in the Process
- Meet regulatory compliance
Business Benefits with DBA

Roles for – Business Process Transformation
- Process Owner
- Business Process Owner

Process Development & Governance
- An “iteration” of a playback allows users to focus on a part of the overall project and validate it before moving on to the next part.
- Most playbacks allow users to gather requirements, design and build solutions, and then validate (test) them. When the playback is validated, you move to the next area of focus until this part of the project is complete.

Playback Cycles
Playback 0:
Focus on high-level business process understanding and building consensus
Process discovery, as-is model, process analysis, ending with a “to-be” model ready for implementation
Playback 1: Focus on user interface design and implementation
Data model and process flow implementation
Human service or coach design, and data mapping
Business rules, process flow control implementation
Playback 2:
Focus on integrations
Creating a decision service
Implementing message events
Playback 3:
Focus on consolidation of the previous themes and producing an end-to-end solution
Handling errors in services
Deploying process applications

Overview Business Automation Workflow Product
IBM® Business Automation Workflow is a platform to create workflow applications to improve productivity.
Workflow applications coordinate work between tasks performed by humans and automated tasks to improve daily business operations. Workflow applications have four main components: An authoring environment to create and configure the application.
Frameworks or models for sequencing and delegating work. With Business Automation Workflow, the models can be either structured processes or unstructured cases. You can choose your model based on the pattern of your workflow and not be limited to a case or a process.
A user experience for interacting with the application. To provide consistent user experiences, standardized workflows can be reused across the organization.
Administrative tools for optimizing how the application runs, deploying new versions, and managing security.

Business Automation Workflow Product
Digital Business Automation Reference Architecture

IBM Certified Developer – Business Automation Workflow
Number of questions: 63
Number of questions to pass: 45
Time allowed: 90 minutes
Status: Live
Price per exam: $200 USD

Business Automation Workflow
Ref link – https://www.ibm.com/training/certification/C0010500#exam